Error event when you try to start the Microsoft Dynamics CRM E-mail Router Service in Microsoft Dyna



When the following message appears in the Event Viewer: Error event when you try to start the Microsoft Dynamics CRM E-mail Router Service in Microsoft Dynamics CRM: “The E-mail Router service could not run the service main background thread” Follow the next steps: If you are not on Update Rollup 13, to resolve this problem, follow these steps:

  1. Delete the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file. Notes

  2. By default, the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is in the following folder:

C:Program FilesMicrosoft CRM EmailService

  1. By default, the Service folder is a hidden folder. To see this folder, you must change the Windows Explorer settings to display hidden files and hidden folders.

  2. Restart the Microsoft Dynamics CRM E-mail Router Service. The Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is re-created.

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